Contact us
Write to support@flycrew.app. For account-specific help, send your message from the email address associated with your Crew account when possible.
Please don’t include passwords, sign-in codes, or full payment details. Crew does not offer paid plans.
Flight lookup or flight details
If flight search fails, reopen Crew and make sure you’re signed in, then try again. If the issue continues, email the route, airline and flight number, travel date, and a screenshot of the error. Avoid sending booking reference numbers or other sensitive travel documents.
Friends, sharing, and group trips
Tell us what you expected to happen and what you saw instead. For a group trip issue, include the trip name and whether you created or joined it. Don’t include another traveler’s private flight details unless they have agreed.
Gmail import
Gmail import is optional. If it is not finding an itinerary, tell us when you scanned and the airline or booking sender. Do not forward your entire inbox or include unrelated email content.
Account and privacy requests
You can delete your account from the Profile screen in Crew. For help with access, correction, or deletion requests, email us from the address linked to your account. See the Privacy Policy for more information.